Refund policy

Return and Refund Policy

Because our products are food items made for consumption and cannot be resold, we do not accept returns or exchanges.

We guarantee that your order will arrive correctly and in fresh condition. If we ship the wrong item, or if an item arrives defective, damaged, or with a freshness problem, please contact us at terri@tstoffee.com within 3 days of delivery.

A clear photo of the defective, damaged, incorrect, or affected product is required within those 3 days so that we can review the claim. Please include your order number and a description of the issue.

Once the issue is confirmed, we will provide either a refund or a replacement for the affected item. Food products do not need to be returned.

Refunds, when approved, are issued to the original payment method. Processing time may vary depending on your bank or payment provider.

If you are located in a jurisdiction that provides mandatory cancellation, withdrawal, or refund rights, this policy does not limit those rights. Perishable food products may be exempt from those rights where permitted by law. 

You can always contact us for any return question at terri@tstoffee.com.