Shipping Information
Shipping starts at $6.95 depending on order size and destination, and orders of $79 or more ship free (per shipping address). Sending to multiple addresses? Each destination qualifies for free shipping on its own $79+ subtotal. Need it faster? Contact us before you order and we'll arrange expedited shipping.
Shipping Information
We ship our hand-crafted treats nationwide with care to help ensure they arrive fresh and beautiful.
Shipping Options
Standard Shipping (3–7 business days)
Shipping from $6.95 by order size and destination; free on orders of $79+ (per address). Your treats will be carefully packed and shipped via USPS or UPS.
Need it faster, or shipping to a hot climate?
Contact us at terri@tstoffee.com or (530) 624-1970 before you order. We'll quote expedited shipping at the carrier's actual cost and arrange it for you.
Warm Weather Shipping Notice
Many of our treats are made with real chocolate, caramel, and other premium ingredients that can be affected by heat during transit.
During warmer months, heat-sensitive orders may require special packaging and/or faster shipping to help ensure they arrive in excellent condition. In some cases, we may delay shipment briefly to avoid sending an order during extreme heat.
Please note that standard shipping may not be suitable for all heat-sensitive items during hot weather. If you are shipping to a warm climate or are concerned about melting, please contact us before ordering so we can arrange expedited shipping.
If you have questions before ordering, please contact us — we're happy to help!
Local Pickup (Chico, CA)
Local pickup may be available at checkout for customers in the Chico area. This is a great option if you'd like to save on shipping and pick up your order in person.
To use local pickup:
• Select "Local Pickup" at checkout
• We'll notify you when your order is ready
• Pick up at our Chico location during business hours
How We Pack Your Order
Every order is packed by hand with care:
• Products are carefully wrapped and protected for safe transit
• Gift boxes arrive presentation-ready
• We use protective packaging to ensure freshness
• Each order is inspected before shipping
Shipping Costs
Standard shipping starts at $6.95 and depends on order size and where it's going: in California, Oregon, Washington, Nevada and Arizona it's $6.95 for orders under $30 and $12.95 for orders $30–$78.99; in the rest of the US it's $9.95 and $14.95. Orders of $79 or more ship free (per shipping address). Expedited shipping is available on request and is priced at the carrier's actual cost.
Processing Time
• Most orders ship within 1-3 business days
• Custom or bulk orders may require additional processing time
• You'll receive a tracking number via email once your order ships
Tracking Your Order
Once your order ships, you'll receive:
• A shipping confirmation email
• A tracking number to monitor your delivery
• Estimated delivery date
Shipping Restrictions
We currently ship to all 50 U.S. states. We do not ship internationally at this time.
Please note: We cannot ship to P.O. boxes for perishable items.
Delivery Issues
If your order:
• Arrives damaged
• Is delayed beyond the estimated delivery date
• Has any issues
Please contact us within 7 days of delivery at terri@tstoffee.com with your order number and photos (if applicable). We'll make it right!
Holiday Shipping Deadlines
• Order by Saturday, November 21 for delivery by December 12
• Order by Saturday, December 5 for delivery by December 19
• Tuesday, December 15 is the last day to order for Christmas delivery to California, Oregon, Washington, Nevada and Arizona. Shipping elsewhere? Order by Thursday, December 10, or contact us about expedited shipping.
• Sunday, December 20 is the last day to order for pickup in Chico
• Corporate orders: order by Friday, November 20 for delivery by December 12
Need it faster? Contact us about expedited shipping for time-sensitive gifts.
Questions?
Have questions about shipping? Contact us at terri@tstoffee.com or visit our FAQ page.