FAQ

Frequently Asked Questions

We're here to help! Here are answers to the most common questions about ordering, shipping, and our products.

Ordering & Products

Q: What is your most popular product?
A: Our English Toffee is our signature product and customer favorite. It's buttery, rich, hand-crafted in small batches, and available in Almond, Walnut, and Pistachio varieties.

Q: Are your products made fresh?
A: Yes! Everything is hand-crafted in small batches in our Chico, California kitchen. We make our treats fresh to order to ensure maximum quality and flavor.

Q: Do your products contain allergens?
A: Many of our products contain nuts, dairy, and chocolate. Please review individual product descriptions carefully before ordering. If you have specific allergen concerns, please contact us before placing your order.

Q: Can I customize a gift box?
A: Absolutely! We offer customizable gift boxes so you can create the perfect assortment. Contact us for custom orders or special requests.

Shipping & Delivery

Q: Do you ship nationwide?
A: Yes! We ship our treats carefully packed for freshness to all 50 states.

Q: How long does shipping take?
A: Standard shipping typically takes 3-7 business days. Expedited shipping options are available at checkout.

Q: Do you offer local pickup?
A: Yes! Local pickup may be available at checkout for customers in the Chico area. Select "Local Pickup" during checkout to see if it's available for your order.

Q: How are products packaged for shipping?
A: We pack every order carefully to ensure your treats arrive fresh and beautiful. Products are protected for safe transit and presentation.

Gifting

Q: Can I include a gift message?
A: Yes! You can add a personalized gift message at checkout. We'll include it with your order.

Q: Can I ship directly to the recipient?
A: Absolutely! Just enter the recipient's address at checkout, and we'll ship directly to them with your gift message.

Q: Do you offer corporate or bulk gifting?
A: Yes! We specialize in corporate gifts and client appreciation. Contact us for bulk pricing, custom branding options, and dedicated support for orders over $500.

Storage & Freshness

Q: How should I store my toffee and treats?
A: Store in a cool, dry place away from heat and direct sunlight. Most products stay fresh for several weeks when stored properly.

Q: What is the shelf life?
A: Our products are made fresh and are best enjoyed within 2-3 weeks of receipt. Specific shelf life varies by product.

Returns & Satisfaction

Q: What is your return policy?
A: Your satisfaction is our priority. If you're not completely happy with your order, please contact us within 7 days of receipt and we'll make it right.

Q: What if my order arrives damaged?
A: We pack carefully, but if something arrives damaged, please contact us immediately with photos and we'll send a replacement or issue a refund.

Still Have Questions?

We're here to help! Contact us at terri@tstoffee.com or use our contact form and we'll get back to you within 24 hours.